Shipping and Return Policies
Shipping and Handling
We ship via USPS Priority Mail for all domestic orders. The fees are displayed at the time of checkout. Shipping charges are set up for single unit purchases. If you are interested in multiple units, please contact us at firstname.lastname@example.org.
International orders are shipped via DHL. The shipping and handling are based on the country of destination. The fees are displayed at the time of checkout. Shipping charges are set up for single unit purchases. If you are interested in multiple units, please contact us at email@example.com. If your country is not listed during checkout, please contact us.
Customers with shipping addresses outside of the U.S. are solely responsible for all duties, import taxes, and brokerage fees. These are not included in the cost of shipping or handling of the order. The customer (or recipient, if different) is the importer of record and therefore must comply with all applicable import laws and regulations of the destination country. The value of the product will be declared as the net sales price which is the price you paid fewer discounts and incentives less shipping.
Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. SUB2r has no control over these charges and can't predict what they may be. When customs clearance procedures are required, it can cause delays beyond SUB2r’s original delivery estimates.
Shipping Confirmation & Tracking
As soon as our warehouse ships your order, we will send you an email notifying you that your package is en route. In this email, we will include the link to track your delivery with USPS or DHL.
Please examine the package for any damages that may have occurred during transit. If the shipping packaging appears to be damaged, do not accept it. You are responsible for initiating a claim with the carrier as well as your taxation authority for a refund of any fees you paid.
We offer a 100% unconditional money-back guarantee within fourteen (14) days of the date of delivery to the customer. If you are the original purchaser of the Product and you are not satisfied with this Product for any reason, you may return it in its original condition and in its original packaging within fourteen (14) days of the confirmation of delivery and receive a full refund (shipping fees are non-refundable). Return shipping fees are the customer's responsibility.
Customs, duties, and taxes, are non-refundable: so if you refuse a shipment because of the unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges cannot be refunded by SUB2r. You will need to contact your taxation authority for a refund.
For your returns, we recommend that you purchase insurance with your carrier for the full value of the merchandise. This is necessary should they lose or damage the goods.
The present right of return policy only applies to products that are returned in their original, complete condition, including all cables, mounts, power supply, lenses, or any other item(s) originally shipped with the camera. Any product that has been damaged, is not in its original packaging, is missing any accessories, or has packaging that has been worn beyond simply reopening the product, will not be refunded. The deadlines for return are effective from the date of receipt of the order.